The SU Advice service is...

 

    - Impartial

    - Confidential

    - Independent

Whether you are looking for support understanding a university process, think you have been treated unfairly, need support through an appeals or complaint process or want support understanding your options, the independent SU Advice service is the place to turn.

 

 

How can we support you:

The Advice service is here to listen to you and support you in finding the best route for your specific case. This may include:

   - Signposting you to the service that may best support your needs and queries.

   - Supporting you in meetings with university colleagues to resolve cases.

   - Supporting you in advocating for your case.

   - Supporting you through specific University processes.

 

 

What university processes can we support you through:

    - Academic appeals

    - Complaints

    - Suspected breaches

    - Fitness to Practice

    - Financial conflicts with the university

    - Withdrawal issues

 

 

How do the university support services differ from the SU Advice service?

The SU Advice service operates under the Students' Union and works separately from the university. This means we can support you in advocating for yourself and finding answers if you are in conflict with the university.

For specialised advice, such as housing, finances, or mental health, we may signpost you to the appropriate University team.

 

 

Need More Help?

If you have additional questions or need further support, don't hesitate to reach out to us we are available Monday to Thursday 9am to 5pm.

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